Support and contact

E-mail is the best way to reach us from outside Thailand. Write in English or Thai.

It is Sun 08:46 in Bangkok now (UTC+7), so a reply may arrive while it is night where you are.

Include this and we can answer in one reply

Credit / debit card any country
Visa · Mastercard · JCB · AMEX through Stripe. Your license key is issued automatically once the payment goes through.
PromptPay QR Thai bank accounts
Scan the QR code in a Thai bank app and attach the slip on the order page; the key follows once the slip is checked.

Prices are in Thai baht (THB). The ≈ figure is an estimate; your card issuer converts the baht amount. Payment questions

Which currency am I charged in?: Every order is charged in Thai baht (THB). The other currency shown next to prices is an estimate at the 2026-10-23 rate; your card issuer does the real conversion and may add a foreign-transaction fee.
Do I need an account?: You log in before ordering, so your key is kept in “My library” and you can move it to a new computer yourself. The free trial needs no account.
When do I get my key?: Card: right after the payment goes through; it appears on the order page and in My library. PromptPay: after the transfer slip is checked.
I need a receipt / invoice: E-mail us your order code and the name and address that should be on it.

A key works on the number of computers shown on the product page (usually 1) and never expires.
Moving to a new computer: in My library press “Release computer”, then enter the key on the new one.
Keys are case-sensitive: copy and paste them rather than typing.